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LOGGING
IN WITH YOUR USERNAME AND
PASSWORD
To
login to ANY of our Web Based
Products, or Product Download
Sites, with your username and
password, follow these
steps.
-
ACCESSING THE PRODUCT LOGIN
AREA
CLICK
THE WEB SITE ADDRESS LINK YOU
WERE GIVEN, TO REACH THE LOGIN
BOX, AS SHOWN IN OUR EXAMPLE
BELOW.
NOTE:
if you are using AOL, you will
have to copy the link from the
email, and paste it into your
browser address bar.
-
USING THE LOGIN
BOX
After
clicking the link, a new browser
window will open, and so will a
login box, that looks like
this:
MAKE
SURE YOUR CAPS LOCK BUTTON IS NOT
TURNED ON BEFORE YOU LOGIN TO THE
PRODUCT!
This
is what your caps lock looks
like, on your
keyboard.
It
is on the left hand side of your
keyboard!
If
it's turned on, EVERYTHING YOU
TYPE WILL BE IN CAPITAL LETTERS.
You can't login correctly when
your CAPS LOCK is turned
on.
-
ENTERING YOUR
USERNAME
YOU
HAVE TO ENTER YOUR USERNAME
FIRST:
Your
username will be the one that
will be given to you by
us.
Do
NOT use any CAPITAL
LETTERS!
-
ENTERING
YOUR PASSWORD
TYPE
YOUR PASSWORD INTO THE BOTTOM
PART OF THE LOGIN BOX.
You
won't be able to see what you're
typing when you enter the
password, so make sure you type
it correctly, and watch what keys
you are using!
When
you're entering it, it will look
like this on your screen:
xxxxxxxx
MAKE
SURE YOU TYPE THE PASSWORD IN
EXACTLY AS IT WAS GIVEN TO
YOU!
If your
password looks like this:
Wb2uHXKp7
Then
you have to enter it just like
that, with CAPITAL LETTERS, and
lowercase letters!
If your
password looks like this:
68855443
Then
make sure you are not reversing
any of the numbers.
IF
YOU'VE LOGGED IN BEFORE, BUT
CAN'T GAIN ACCESS ANY
LONGER:
If
you have logged in successfully
in the past, but are not able to
gain access now, make sure that
there are NO errors in your
pre-existing username and
password that appears in the
login box when you access that
page.
If
you get repeated login problems,
clear the existing login
information, and re-type it
manually, making sure not to use
any CAPITAL LETTERS.
- SAVING YOUR LOGIN
INFORMATION
If
you look at the image below, you
will see a small box on the
bottom left hand side. (circled
in red)
IF
YOU CHECK OFF THAT BOX, YOU WON'T
HAVE TO ENTER YOUR USERNAME, AND
PASSWORD NEXT TIME YOU WANT TO
LOGIN!
IT
WILL BE PERMANENTLY SAVED FOR
YOU!
- THE FINAL STEP!
When
you have entered your username
and password, and have checked
off the "save password" box, all
you have to do is click on the
"OK" button:
That's
it!
If
your login attempt fails, follow
this checklist:
1)
Double check that your CAPS LOCK
is not turned on.
2)
Double check to make sure you
have entered your username
correctly.
3)
Double check to make sure your
have entered the password
correctly, which MAY OR MAY NOT
be CaSE SeNsItiVe
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